Do we offer free returns?
No we don't. We implement our sustainability work in all aspects of our operation including shipping. Data shows that free shipping not only increases orders but also indicates more orders being placed before carefully assessing size guides increasing both outgoing and returned shipments - a consequence that affects our environment. Whether we do right or wrong here we do not know. But we try to minimize environmental impact throughout our operation.

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [INSERT: Name of the company, street, number, postcode, town, e-mail address, telephone number] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can return the ordered items at following adress:

Botëghes Lagazoi
Str. Micura de Rü 48
39036 San Cassiano
Italy (BZ)

To proceed with a paid return service organized by us follow this link.
Return costs if organized by us:

  • Italy: € 14,90
  • EU: € 29,90
  • NON-EU countries: please get in touch with us for further information


    We remain available for any information at the following contacts:
    phone: +39 0471 849554 from Monday to Friday from 9AM to 12AM and from 3PM to 5PM.

    San Cassiano (BZ), 15/12/2022