RETURN

Items purchased online can be returned within 14 calendar days from the delivery date. For returns the costs will be charged to the customer. If the buyer himself orders return shipping, the full order value will be refunded after receipt of the package. However, if the buyer wishes to return the items through us, the return costs will be deducted from the refund. If the buyer ships from NON-EU countries the custums fees will also be charged to the customer. If you desire to exchange your purchase for a different item we advice you for faster delivery to make a new order.

 Return costs:

  • Italy: € 19,00
  • EU: € 32,00
  • NON-EU countries:
    SV/UK: € 29,00/ € 49,00+ customs fees
    USA/CANADA: € 39,00/ € 69,00 + customs fees

Conditions:

  • Items must be in its original condition (unworn, unwashed).
  • All details such as additional buttons, protective bags, original shoe box etc. must be returned intact and complete.
  • The security seal and label must be intact.
  • For hygienic reasons it is not possible to return the following products:
    -underwear
    -swimwear

 

 Instructions:

  1. Send your return request by e-mail to info@lagazoi.it.
  2. You will then receive the return label from us and we will arrange the pick up of the package.
  3. As soon as the package arrives at us, we check the condition of the items and proceed to issue the refund, deducting the shipping costs.
  4. You will receive an email with the acknowledgment of receipt of the shipment. The refund will be made exclusively with the same payment method used.

 

EXCHANGE

The item can only be exchanged with the same item in a different color and different size. We do not perform replacements from outside of the EU. The items purchased online can be exchanged within 14 calendar days from the delivery date. For returns the costs will be charged to the customer. The buyer will exchange items through us.

Conditions:

  • Items must be in its original condition (unworn, unwashed).
  • The security seal and label must be intact.
  • All details such as additional buttons, protective bags, original shoe box etc. must be returned intact and complete. 

Instructions:

  1. Send your exchange request by e-mail to info@lagazoi.it.
  2. Enter the article number of the product and the respective desired exchange.
  3. As soon as the package arrives at us, we check the condition of the item and proceed to replace it.
  4. You will receive an email with the tracking number of the new shipment.

We remain available for any information at the following contacts:
email: info@lagazoi.it
phone: +39 0471 849554 from Monday to Friday from 9AM to 12AM and from 3PM to 5PM.

San Cassiano (BZ), 10/05/2021